Terms of Use

Effective Date: July 2025
Last Updated: July 2025

This Terms of Use Agreement (“Agreement”) is a legally binding contract between HOA Member Services, LLC, a California limited liability company (“HOA Member Services,” “we,” “our,” or “us”) and you (“you,” “your,” “user,” or “member”) governing your access and use of our website, services, digital products, and content (collectively, the “Services”).

By visiting, using, or accessing any part of our Services, you agree to be bound by these Terms. If you do not agree, do not access or use our Services.

1. Updates to Terms

We may update or modify these Terms at any time, with or without notice. Changes are effective immediately when posted on this page. Your continued use of the Services after changes are posted means you accept the revised Terms. The current version supersedes all prior versions.

2. Eligibility & Account Security

• • To access certain features, you may need to register an account and provide accurate, complete information.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
  • Notify us immediately at support@hoamemberservices.com if you believe your account has been compromised.

3. Permitted Use

You may use our Services solely for lawful, personal, non-commercial purposes unless expressly authorized in writing. You agree not to:

• • Interfere with the security or proper functioning of the website.
  • Access data or content that you are not authorized to access.
  • Use the Services for fraudulent, unlawful, or misleading activities.

4. Intellectual Property

All content, materials, designs, software, text, graphics, logos, and digital products provided on the website (the “Content”) are owned by or licensed to HOA Member Services and are protected by U.S. and international copyright and trademark laws.
You may not reproduce, distribute, modify, create derivative works of, or publicly display any Content without prior written consent, except for personal, non-commercial use.

5. Digital Products & No Legal Advice

• • Informational Purpose: Our digital forms, guides, and resources are for informational and educational purposes only. We are not a law firm and do not provide legal advice.
  • No Attorney-Client Relationship: Use of the Services does not create an attorney-client or professional advisory relationship.
  • Results Not Guaranteed: We do not warrant that any form, resource, or advice will meet your specific needs or achieve a desired legal or financial result.

6. Payments, Refunds, and Chargebacks

• • Membership Fees: All membership fees are non-refundable, except as outlined in our Refund Policy.
  • Refund Requests: Annual memberships canceled within 30 days of purchase may be refunded, provided no forms have been downloaded or personal assistance used. The non-member price of downloaded products will be deducted from any refund.
  • Chargebacks: If you initiate a credit card dispute, we reserve the right to charge a $50 dispute fee, and unresolved balances may be sent to collections.

7. Third-Party Services

We may link to third-party websites or partner services (e.g., background check vendors). We are not responsible for their content, privacy practices, or services.

8. User Content and Submissions

By submitting content, feedback, or suggestions to us, you grant HOA Member Services a worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute that content for any lawful purpose. We are not obligated to treat submissions as confidential.

9. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and share your data. The Privacy Policy is incorporated into these Terms by reference.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOA MEMBER SERVICES AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES OR RELIANCE ON CONTENT.
Our total liability shall not exceed the greater of $100 or the amount paid by you for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless HOA Member Services, its affiliates, officers, employees, and agents from any claims, damages, or expenses (including attorney’s fees) arising out of your use of the Services or violation of these Terms.

12. Dispute Resolution & Arbitration

• • Mandatory Arbitration: Any dispute arising under these Terms will be resolved through binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association (AAA), except where prohibited by law.
  • No Class Actions: You agree that disputes will be handled individually and not as part of a class action.
  • Opt-Out: You may opt out of arbitration within 30 days of first use by emailing support@hoamemberservices.com.

13. Governing Law

This Agreement is governed by the laws of the State of California, without regard to conflict of law principles. Exclusive jurisdiction for any court proceedings (if not arbitrated) shall be in Los Angeles County, California.

14. Accessibility

We are committed to ensuring accessibility for all users. If you have trouble accessing any content or functionality, please contact us at support@hoamemberservices.com.

15. Entire Agreement

These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and HOA Member Services.

© 2025 HOA Member Services, LLC. All Rights Reserved.