Privacy Policy
To: All Members and Users of the HOA Member Services Website
Effective Date: July 2025
Last Updated: July 2025
HOA Member Services, LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or use our website and digital services (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Information You Provide
- Account Details: Name, email address, phone number, billing address, and payment information when you register or make a purchase.
- Communications: Information you send via forms, email, or chat.
- Member Content: Any data you submit through our member forums or tools.
b. Information We Automatically Collect
- Technical Data: IP address, browser type, device type, operating system, and pages visited.
- Cookies & Tracking Technologies: We use cookies and similar tools to enhance your experience, store preferences, and analyze traffic.
- Analytics Data: We use services like Google Analytics to understand user behavior on our site.
2. How We Use Your Information
We use your information to:
- Provide and improve our Services and digital products.
- Process payments, manage accounts, and provide customer support.
- Send updates, newsletters, and promotional offers (you can opt out anytime).
- Comply with legal obligations and enforce our Terms of Use.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors (e.g., payment processors, background check providers) who help us operate the site.
- Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.
4. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
- Right to Know: Request details of personal data we have collected about you.
- Right to Delete: Request deletion of your personal data, subject to certain exceptions.
- Right to Opt-Out: If we ever “sell” or “share” personal data (as defined by law), you may opt out.
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights.
To exercise these rights, email privacy@hoamemberservices.com or call (877) 211-8119. We will verify your request before taking action.
5. Cookies & Tracking
We use cookies to improve user experience and personalize content. You can manage cookie preferences in your browser settings.
- Essential Cookies: Required for basic site functionality.
- Analytics Cookies: Help us understand usage patterns.
- Marketing Cookies: May track activity for remarketing or advertising purposes (if used).
6. Data Security
We use industry-standard encryption (SSL) and other safeguards to protect your data. However, no system is 100% secure, and you use the Services at your own risk.
7. Data Retention
We keep your data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.
8. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect data from children.
9. Access & Updates
You can access or correct your information by emailing support@hoamemberservices.com.
10. Changes to This Privacy Policy
We may update this Policy from time to time. Updates will be posted here with a new “Last Updated” date.
11. Contact Us
For questions or privacy requests:
HOA Member Services, LLC
Email: privacy@hoamemberservices.com
Phone: (877) 211-8119
